FAQ

🪽 Do you ship internationally?

  • Yes, we ship to most countries in the world! You can check your country during checkout. All orders include tracking!

🪽 How can I track my order?

  • To track your order, please go to the tracking page and enter the tracking number that will be sent to your email. Please allow 24-48 hours for the information to be updated.

🪽 When will I receive my order?

  • Orders are processed within 48 hours. You will receive an email notification once your order has shipped.

  • Estimated Delivery Time:

  • 🇺🇸US, 🇬🇧UK, 🇨🇦Canada, 🇦🇺Australia, 🇳🇿New Zealand, 🇩🇪Germany, 🇫🇷France, 🇮🇹Italy, 🇪🇺Europe • 6-14 business days

  • Rest of the World: 6-20 business days

  • All deliveries are tracked and insured.

🪽 My items arrived damaged, what should I do?

Contact us at shop@velisstia.com to start the refund process. Please remember to provide us with your order number and receipt.

🪽 I received incorrect item/s. What should I do?

Please contact us at shop@velisstia.com so we can take care of this for you. Please remember to provide us with your order number and receipt.

🪽 I put the wrong address on my order?

Please contact shop@velisstia.com as soon as possible. After placing the order, a small window will appear where we can edit your order. If it has already been processed or you have received its delivery confirmation email, then unfortunately we cannot make changes.

🪽 I want to return my product?

Read the return policy "Return Policy"